We’re proud to have been awarded the Insight6 CX Excellence Mark, becoming only the second company in Wales to receive this recognition for our commitment to customer experience.
Awarded through the Insight6 CX Excellence Recognition Scheme, the mark celebrates businesses that put customers first, listen to feedback, invest in their teams and make high service standards part of everyday working life. Bluestone was the first Welsh company to achieve the award earlier this year.
Founded by Rachael Flanagan almost 21 years ago, Mrs Buckét has been recognised for demonstrating the high standards and commitment to customer experience required to achieve the mark.
The recognition follows a strong year of growth in 2025, when we achieved a 30% increase in business performance and secured 30 new clients across multiple sectors.
For us, customer experience means understanding what our customers need and giving our teams the support and tools to deliver an exceptional cleaning service every day.
Kate Ablett, our Managing Director, said: “We’re absolutely delighted to receive the Insight6 CX Excellence Mark and incredibly proud to be only the second company in Wales to achieve it.
“For us, customer experience has never been about simply meeting expectations. It’s about listening, understanding what our customers need and making sure our teams have the support and tools to deliver an exceptional service every single day.
“This recognition is a fantastic validation of the hard work of our entire team and the relationships we have built with our customers. We’re extremely happy to receive the mark and will continue to challenge ourselves to raise the bar even further.”
Insight6 is a customer experience specialist working with more than 1,000 businesses across the UK and Ireland to improve the experience of their teams and customers.
Mel Evans, Director of Insight6 South Wales, said: “I’m incredibly proud to award Mrs Buckét with the CX Excellence Mark. They have demonstrated everything that is needed to achieve this recognition, showing a genuine commitment to listening to their customers, investing in their people and continually looking for ways to improve the experience they provide.
“It is fantastic to see a Welsh business putting customer experience so firmly at the heart of what it does, and Mrs Buckét is a brilliant example of how high standards can become part of a company’s everyday culture.”
Thank you to our teams and customers for helping us achieve this recognition. We look forward to continuing to raise our standards together.
More information about the Insight6 CX Excellence Mark can be found here: https://www.insight6.com/cx-excellence-recognition-scheme/
