Website Privacy Notice
Mrs Buckét Cleaning Services Ltd (“Mrs Buckét”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner.
This Privacy Notice explains how we collect, use, store and protect your personal information when you:
- Visit our website.
- Contact us by telephone, email or through our website.
- Request a quotation or enquire about our services.
- Become a customer or supplier.
- Subscribe to marketing communications.
- Apply for employment opportunities with us.
Who We Are
Mrs Buckét Cleaning Services Ltd is the data controller responsible for your personal information.
Contact Details
Mrs Buckét Cleaning Services LtdUnit 13 Axis Court
Mallard Way
Llansamlet
Swansea
SA7 0AJ
Email:
enquiries@mrs-bucket.co.uk
Telephone:
0800 157 7181
Mrs Buckét Cleaning Services Ltd does not currently appoint a statutory Data Protection Officer. For any questions about this Privacy Notice or how we process your personal data, please contact us using the details above.
What Information We Collect
In some circumstances, providing the following personal information is necessary to obtain a quotation, enter a contract, receive services from us or comply with legal obligations, this can include:
Information You Provide to Us
- Name
- Company name
- Job title
- Postal address
- Email address
- Telephone number
- Information contained within enquiries or correspondence
Information Collected Automatically
When you visit our website we may collect:
- IP address
- Browser type and version
- Device information
- Website usage information
- Cookie preferences
- Pages viewed and time spent on our website
Recruitment Information
Where you apply for a vacancy, we may collect:
- CVs and application forms
- Employment history
- Qualifications
- References
- Right to work documentation
If you do not provide certain information, we may be unable to deliver services or enter into a contract with you.
How We Use Your Information
We use your personal information to:
- Respond to enquiries and requests.
- Provide quotations and cleaning services.
- Manage customer relationships.
- Process contracts and invoices.
- Recruit and assess job applicants.
- Improve our website and services.
- Maintain security and prevent fraud.
- Comply with legal and regulatory obligations.
- Send marketing communications where permitted by law.
Our Lawful Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
Contract
Where processing is necessary to provide services to you or take steps before entering into a contract.
Legal Obligation
Where we must process information to comply with legal requirements.
Legitimate Interests
Where processing is necessary for our legitimate business interests and does not override your rights and freedoms.
Examples include:
- Managing and growing our business.
- Responding to customer enquiries.
- Improving our products and services.
- Ensuring website and information security.
- Preventing fraud and misuse of our systems.
- Maintaining records of customer and supplier relationships.
- Website security.
Consent
Where required by law, we will seek your consent before sending direct marketing communications or placing certain cookies on your device.
Marketing Communications
We may send information about our services where:
- You have requested information from us.
- You are an existing customer and applicable marketing rules permit contact.
- You have provided consent where required.
You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link included in marketing emails.
Who We Share Information With
We may share personal information with:
- IT service providers.
- Website hosting providers.
- Cloud-based software providers.
- Professional advisers such as accountants, solicitors or insurers.
- Regulatory bodies and law enforcement agencies where legally required.
We do not sell personal information to third parties.
Source of Information
In some cases we may obtain personal information from:
- Publicly available sources.
- Business referral partners.
- Recruitment agencies.
- Previous employers where references are provided.
Where required, we will inform individuals when personal information has been obtained indirectly.
International Transfers
Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with UK data protection legislation.
How Long We Keep Information
We will only retain personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, taxation and accounting requirements.
Retention periods may vary depending on the nature of the information and our legal obligations. When information is no longer required, it will be securely deleted or anonymised.
How We Protect Your Information
We have implemented appropriate technical and organisational measures to protect personal information against:
- Unauthorised access.
- Accidental loss.
- Alteration.
- Disclosure.
- Destruction.
Access to personal data is limited to employees, contractors and service providers who require it for legitimate business purposes.
Your Rights
Under UK GDPR, you have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information in certain circumstances.
- Restrict processing.
- Object to processing.
- Request transfer of your data to another organisation.
- Withdraw consent where processing relies on consent.
To exercise any of these rights, please contact us using the details provided above.
Automated Decision-Making Statement
Mrs Buckét Cleaning Services Ltd does not currently use automated decision-making or profiling that produces legal or similarly significant effects on individuals.
Children’s Data Statement
Our website and services are not intended for children. We do not knowingly collect personal information from individuals under the age of 18.
Cookies
Our website uses cookies and similar technologies to improve user experience and analyse website performance. You can manage cookie preferences through your browser settings or our website cookie preference tool.
For full details of the cookies used by our website, including purposes, providers and retention periods, please refer to our Cookie Policy.
Website Analytics and Visitor Identification
We use website analytics and business visitor identification technologies to understand how our website is being used and help us improve its performance and effectiveness. This may include information such as IP address, device and browser information, pages visited, referral source and visit times. We currently use Google Analytics for website analytics and Lead Forensics for business visitor identification.
Online Bookings and Website Enquiries
When you book an appointment online or submit an enquiry through our website, the information you provide may be processed using third-party systems that support our booking, enquiry and customer-management processes. These currently include Calendly for appointment booking and Monday.com for internal enquiry and workflow management.
CCTV
We may operate CCTV systems at our premises for security, crime prevention and health and safety purposes. Separate CCTV privacy information is available upon request.
Making a Complaint
If you are unhappy with how we have handled your personal information, we would welcome the opportunity to address your concerns.
You also have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone:
0303 123 1113
Website:
ico.org.uk
Who this policy impacts: External Individuals
Who is responsible for this policy: People Manager
Last updated: August 2026
Version: 2.0
We may update this Privacy Notice from time to time to reflect changes in legislation, guidance or our business operations.