As part of the operations team, Luke supports the wider team with data analysis and is our go-to person for all our IT-related issues. From maintaining the IT and Telecommunications system to reviewing our data management, Luke’s varied role sees him work on many projects and providing support to the rest of the Mrs Buckét team.
Not only does Luke support us, but he’s a key part of our client’s journey too. As Business Support, Luke is there to onboard new clients and make sure they have everything they need from us. Once they are set up, Luke tracks our performance to ensure they are receiving the 10 out of 10 services we are committed to delivering. If something isn’t right, he will feedback to the management team and get it corrected ASAP.
Every week is different. I get to work on new and exciting projects, which means I’m constantly learning! I get to do what I enjoy doing and I have the full support from my manager to help me reach my goals.
As a big fan of music and a self-proclaimed movie buff, outside of work, you will find Luke playing on his guitar and learning new songs, or catching the latest blockbuster on Netflix.
The team is great and everybody is committed to what we do.