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Mobile Cleaning Supervisor - Swansea/Port Talbot

Closes - 25/06/2021

Wage

£9.80

Working

Fully Flexible

Hours

40+

Founded in 2005, we provide professional Commercial cleaning services to a range of industry sectors across South Wales servicing over 150 commercial premises on a daily basis. Our business is based on an accurate understanding of our client’s needs and appropriate practices are implemented accordingly. Our dedicated management team are passionate about delivering the best to our clients, which speaks volumes when our retention rate is 98%. As a business we have gained a credible reputation over the last 10 years for our top quality work, reliable staff and excellent customer care.

Job Overview
Reporting directly into the Team Leader, this is a key role within the Operations team where your performance ensures the consistent and seamless delivery of both outstanding cleaning and customer service throughout our customers. This position is a customer facing mobile position where you are expected to attend various sites throughout each day, covering for planned and unplanned absence and quite often working across split shifts. This role is a hands-on cleaning position as well as occasionally, a supervisory role. In your supervisory capacity you will be expected to complete Trial Cleans and train new starters as well as play an active role in coaching existing employees where necessary. You are the first point of contact for both our customers and front-line cleaners and are therefore expected to lead from the front in all circumstances, upholding our standards and company values at all times.

Hours of Work

Monday to Friday and occasional weekend work

Split shifts | early mornings, day times and evenings

40 hours per week | plus additional hours as the business requires

What you will be doing
· You will be the first point of contact for covering holidays and troubleshooting for the Area Manager

· You will work closely with the Area Manager to manage all aspects of the contracts with customers, handling any queries that arise and finding solutions

· You will assist the Area Manager with any employee issues where necessary

· General cleaning duties to be carried out in line with Mrs Bucket’s quality standards, including but not limited to; dusting, mopping, hoovering, emptying bins, deep cleans

· You will carry out cleaning audits on customer sites when required

· You will carry our Trial Clean interviews when hiring new recruits when needed

· You will be involved in training our new starters and existing cleaning team

· Any ad- hoc duties that arise due to the needs of the business

About you
· Happy to live and carry out our company values

· Positive attitude to work and life

· Ability to clean to an extremely high standard

· A willingness to learn

· Flexibility to meet the ever- changing demands of the business

· Previous experience of cleaning in commercial premises would be advantageous but is by no means essential as we are more interested in your willing to learn and your attitude

· Being able to supervise people and find solutions to issues and problems when they arise in a calm and methodical manner

· Being able to communicate with customers in a way that gives them confidence in us that we care about delivering an outstanding service and that we are committed to resolving any problems they raise with us

· Having a high level of initiative will help you handle opportunities and problems with minimum need for guidance

· Able to work to set timescales and deliver what we promise

· Flexibility with your time and attitude will be essential for this role as it can be very reactive

· High-quality customer service mindset is key

· Motivated, proactive, energetic approach to life and work

· Driving license is essential as you will be driving every day in the company vehicle provided

· Happy to wear our uniform

What we will do for you

· Company vehicle is provided

· Fuel card

· Investment in your personal development through coaching and training

· Monthly Reward and Recognition scheme

· Employee referral scheme

· Fully supportive Operations, HR and Head Office team to support you in all areas you need

Essential Requirements

· Full driving license

· Right To Work in UK

· Must be able to work split shifts and occasional weekends

Vacancy Form

Please note: In order to complete this application, you will need a valid email address.

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