Divisional Manager

Position – Divisional Business Manager

Reports To: Operations Director

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Job Overview

Reporting directly into the Operations Director you are responsible for driving the performance of the cleaning operation through the effective leadership of your direct reports and customer contracts. Your purpose is to achieve and exceed annual divisional contribution and profitability targets whilst ensuring your team delivers outstanding customer service and quality standards.

Responsibilities and Duties

Overall responsibility of an expanding operation of 200 front-line cleaners (in-direct reports) and 2 direct reports with varying levels of experience; 2 Area Managers

  • Through effective management and leadership of your direct reports you are expected to drive the desired behaviours, performance and quality standards of the division
  • Inspire, coach, support and develop the management team so that they deliver key business objectives, meet business KPI’s and Customer Audits

Ensure all performance and/or conduct issues are dealt with appropriately through your thorough understanding and experience of HR processes and procedures whilst coaching your direct reports to develop their learning

  • Full responsibility for working to, and managing the divisional budget working closely with the Operations Director and Finance
  • Full accountability for increasing the contribution of the division through exemplary account management and sales in order to add value to customers through extra products and services

Being the primary customer interface at an operational level you are responsible for managing and maximising each customer contract to its fullest capacity, building strong and sustainable relationships

  • Accountable and responsible for driving the management team to achieve customer and employee retention targets
  • Ensure operational compliance with statutory/mandatory requirements and health and safety obligations
  • Leads customer meetings and reviews with the management team in order to develop further business and receive and offer feedback on all aspects of performance and innovation
  • Leads on all employee formal meetings such as any employee relations topics, restructuring, TUPE or any other consultations
  • Responsible for ensuring all levels of the operation have sufficient continuous training and development and adhere to our company vision and values at all times
  • Attend relevant training and coaching sessions as required for your own personal development
  • Lead the talent agenda for your division building a talent plan for future succession planning and to create opportunities for employees to develop and feel valued
  • Full supplier management responsibility including costings

Person Profile

  • Experience as an Area Manager in the hospitality or cleaning industry preferred
  • Experience leading a multi-site operation where delivering outstanding customer service was essential
  • Extensive account management and sales experience
  • A strong people manager with extensive working HR knowledge and experience who can manage, develop and grow people and tackle issues head on in a fair and decisive manner
  • A flexible, agile and adaptable person who is risk adverse with the ability to work with an entrepreneur in an ever changing, demanding fast paced environment
  • A problem solver who can find the root cause to problems, and find workable solutions that are right for both the business and customers
  • A strategic thinker who can effectively plan ahead to drive the division forward who can also flex their approach to be ‘hands-on’ depending on the needs of the business
  • A ‘measured’ risk taker with a growth mindset who will try new ways to do things in the aim of improving the performance of/ grow the business
  • A natural and effective communicator who builds relationships easily both internally and externally with a pro-active mindset who leads, coaches, mentors and guides behaviours to achieve desired results
  • A self-starter willing to take the initiative who excels under pressure
  • A strong moral compass and in line with our company values; fully capable of understanding and maintaining confidentiality
  • Excellent written, verbal communication and negotiation skills
  • Can effectively challenge and manage upwards when necessary
  • Smart appearance and conducts themselves in a professional, courteous and confident manner

Essential Requirements

  • An intermediate knowledge level of all Microsoft office packages. Fully competent in the use of PCs and other types of technology. Excellent data entry skills
  • Exceptionally strong financial acumen with the ability to manage budgets and costs
  • Experience leading a multi-site operation
  • Happy to work unsociable hours as per the needs of the business

Company Vision

Our vision is simple: To strive to build life-long relationships with clients who value our premium quality service. We will be an employer of choice with a passion for cleaning, nurturing a culture that values dedication and innovation.

Company Values

Our company has four key values of professionalism, reliability, quality and relationships.

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